rental details
Terms + Conditions 2022
updated 2022
Please note, our policy regarding refunds is as stated below:
Payment Terms & Conditions
50% (non-refundable retainer) of the total invoice is required to reserve items for the date requested. Remaining balance due 30 days prior to event date.
If reservation is made within 30 days of the event date, full, non refundable payment must be made at time of booking.
Payments are non refundable within 30 days of event date.
We are unable to make changes to invoice after payment is made
All rentals are to be paid for in advance of use.
All inventory rentals require a 50% damage deposit that is fully refundable with on time return of items in condition in which they were rented.
Delivery, design and styling fees are separate
Payment made, is considered agreement to terms & conditions.
updated 2022
Please note, our policy regarding refunds is as stated below:
Payment Terms & Conditions
50% (non-refundable retainer) of the total invoice is required to reserve items for the date requested. Remaining balance due 30 days prior to event date.
If reservation is made within 30 days of the event date, full, non refundable payment must be made at time of booking.
Payments are non refundable within 30 days of event date.
We are unable to make changes to invoice after payment is made
All rentals are to be paid for in advance of use.
All inventory rentals require a 50% damage deposit that is fully refundable with on time return of items in condition in which they were rented.
Delivery, design and styling fees are separate
Payment made, is considered agreement to terms & conditions.
Terms & Conditions - updated 2022
All items will be inspected before leaving and upon return for DIY pick up and for delivery/pick up services.
Inventory items/dates are not secured until payment has been made.
Rental costs are per 'rental period'.
Our rental period is 4 days for DIY pickup and return.
Deliveries are based on our delivery schedule, typically 2-3 days.
Pick ups are booked for Fridays. Returns are booked for Mondays.
All pickup and returns will take place at our studio location 421 Forge Road SE, Calgary.
We are unable to make changes to invoice after payment is made. This protects double booking of items.
It is best to book well in advance, as we book up to a year + in advance.
DIY pick up not available on all items. DIY pick ups must meet guidelines of transport. We reserve the right to refuse items leaving if the vehicle picking up does not meet the guidelines in place.
Delivery is separate, and quote is based on inventory requested, availability and venue address. Please fill in the address for delivery on request form. Delivery does not include set up/styling, or tear down services.
Design Fees will apply to time spent on design + creation.
-Design fees are $50/hour or any part therein.
Set up fees apply on set ups and take downs (set up/take down time is determined beyond delivery to door of venue/event address).
-Set up/take down fees are $50/hour or any part therein. -set ups/take downs that occur without pre-booking will be invoiced to client after the event.
Please note: during high season (May - October), delivery and return pick up times are affected.
Our timeline is important to maintain our clients + vendors expected time frames.
Please note, items not returned within the time frame agreed upon, will result in invoicing of full cost per day for each day late OR for pick up, the cost of time spent at $50/hour beyond agreed time frame.
If you have any questions about our guidelines, please ask in your contact submission form.
Care & Guidelines
~we entrust our vintage and antique pieces to our clients, and expect the client to treat each and every piece with care & respect.
Payment Terms & Conditions
50% (non-refundable retainer) of total invoice is required to reserve items for date requested. Remaining balance due 30 days prior to event date.
If reservation is made within 30 days of event date, full, non refundable payment must be made at time of booking.
Payments are non refundable within 30 days of event date.
We are unable to make changes to invoice after payment is made.
All rentals are to be paid for in advance of use.
All inventory rentals require 50% damage deposit that is fully refundable with on time return of items in condition in which they were rented.
Delivery, design and styling fees are separate
Payment made, is considered agreement to terms & conditions.
Accepted forms of payment are:
Etransfer to heather@orangetrunk.ca
paypal with 3% processing fee added
corporate cheque (separate cheque for damage deposit required)
Damaged items
All items will be inspected before leaving and upon return for DIY pick up and for delivery/pick up services.
Inventory items/dates are not secured until payment has been made.
Rental costs are per 'rental period'.
Our rental period is 4 days for DIY pickup and return.
Deliveries are based on our delivery schedule, typically 2-3 days.
Pick ups are booked for Fridays. Returns are booked for Mondays.
All pickup and returns will take place at our studio location 421 Forge Road SE, Calgary.
We are unable to make changes to invoice after payment is made. This protects double booking of items.
It is best to book well in advance, as we book up to a year + in advance.
DIY pick up not available on all items. DIY pick ups must meet guidelines of transport. We reserve the right to refuse items leaving if the vehicle picking up does not meet the guidelines in place.
Delivery is separate, and quote is based on inventory requested, availability and venue address. Please fill in the address for delivery on request form. Delivery does not include set up/styling, or tear down services.
Design Fees will apply to time spent on design + creation.
-Design fees are $50/hour or any part therein.
Set up fees apply on set ups and take downs (set up/take down time is determined beyond delivery to door of venue/event address).
-Set up/take down fees are $50/hour or any part therein. -set ups/take downs that occur without pre-booking will be invoiced to client after the event.
Please note: during high season (May - October), delivery and return pick up times are affected.
Our timeline is important to maintain our clients + vendors expected time frames.
Please note, items not returned within the time frame agreed upon, will result in invoicing of full cost per day for each day late OR for pick up, the cost of time spent at $50/hour beyond agreed time frame.
If you have any questions about our guidelines, please ask in your contact submission form.
Care & Guidelines
~we entrust our vintage and antique pieces to our clients, and expect the client to treat each and every piece with care & respect.
- All items must be transported in hard top covered vehicle. Open back vehicles will not be permitted to leave with item.
- All items must be kept inside over night.
- Outdoor use, please ensure the furniture is not sitting in wet areas; and care is taken with inclement weather.
- No pets on or around items
- No smoking/vaping near/on furniture pieces
- Please ensure care is taken with food & beverage when around rental items.
- Please take care of spills/messes right away as to not stain furniture/inventory
- Please inform of us of spills/messes upon return of items.
Payment Terms & Conditions
50% (non-refundable retainer) of total invoice is required to reserve items for date requested. Remaining balance due 30 days prior to event date.
If reservation is made within 30 days of event date, full, non refundable payment must be made at time of booking.
Payments are non refundable within 30 days of event date.
We are unable to make changes to invoice after payment is made.
All rentals are to be paid for in advance of use.
All inventory rentals require 50% damage deposit that is fully refundable with on time return of items in condition in which they were rented.
Delivery, design and styling fees are separate
Payment made, is considered agreement to terms & conditions.
Accepted forms of payment are:
Etransfer to heather@orangetrunk.ca
paypal with 3% processing fee added
corporate cheque (separate cheque for damage deposit required)
Damaged items
- cost to repair damages will be taken from damage deposit.
- all tablewares & donut walls must be returned cleaned and in the condition they were rented.
- tablewares must be hand washed; not placed in dishwasher/industrial dishwashing machines
- a cleaning deposit of $50 will be charged for items that are returned soiled and or unwashed. (all tablewares, candle sticks, washables, donut walls)
- client is fully responsible for missing, lost and or broken items.
- full replacement cost for missing, lost or broken items will be issued via invoice to the client named on the original invoice.
- replacement cost will be set at the current purchase price for individual items.
- disinfecting of all inventory is done in house, and upon delivery of items. Please refrain from using harsh sprays on our furniture pieces, as the vintage fabric + wood is damaged by it.